"Bridging the Gap"

In most restaurants there is a natural downtime most often during the period between lunch and dinner. Consider “bridging the gap” between lunch and dinner downtime by creating events to build and bring in revenue. Ex: a raw bar, an afternoon tea, a wine tasting, tapas, book clubs, happy hour appetizers etc.

A Menu Defined...

a document that conveys the appropriate image, products, services, and other information to its customers, employees and managers.

• It’s essential to the concept and acts as the central theme that controls, directs, and influences all foodservice functions in the operation.
  
• There are many different sizes, shapes and kinds of menus available for all of the different places and situations that food and beverages are sold.

Market Trends

• Market Trends – The market is constantly changing. To be successful, the menu planner needs to keep pace with changes. Research and consider the impact of new developments (fads and trends). Market trends allow owners and managers to understand the needs of the general or specific clientel associated with a particular business. They allow one to understand the restaurants are more than JUST a place that sells food and beverages.
  
• Over the last decade, the American eating pattern has changed dramatically. Americans have turned food into a hobby, with the success of restaurant television shows and the popularity of the food network. People have become more experienced in terms of restaurant usage, menu items, ingredients, seasonings, and spices. More Americans are growing up with ethnic flavors and are well traveled which makes the world such a smaller place. Increasing customers’ needs for flexibility and variety of menu items because of health concerns and well developed palate.

• Fads – Short-term popularity of an product, concept or service. Examples: Sizzle plates, sliders in fine dining restaurants, deep-fried Twinkies, diets.
  
• Trends – Long-term popularity that often evolves or has evolved generally from some political, social, economic or environmental influence. Trends are often woven within an individual’s lifestyle. Examples: Healthier eating (organic, natural, low fat), healthier lifestyle (health clubs, no smoking)

2008 Restaurant Industry Overview

• Sales: $558 billion
• Locations: 945,000 — serving more than 70 billion meal and snack occasions
• Employees: 13.1 million — the industry is the largest employer besides government

Influencing the Menu

The menu is essential to the concept and acts as the central theme that controls, directs, and influences all foodservice functions in the operation.

Trends in Cuisine

“Restaurants are one of the primary ways we fill our bodies, occupy our social lives, spend money, learn about the world, and conduct our business”
– Phyllis Richman, Retired Washington Post Food Critic.

The restaurant industry has become an essential component of today’s lifestyle, rather than just a luxury for special occasions.

Time, Convenience, and Entertainment are essential factors in American’s lifestyle with cooking evolving from an essential chore to a recreational activity.

TRENDS IN CUISINES - Cuisines tend to be headed in 1 of 2 directions. Chefs are either fusing one or more cuisines together, or they are focusing on regional and authenticity of cuisines.

A 2003 study by Mark Clements Research – 85% people chose Italian as their favorite ethnic food. In addition, Asian cuisines (Korean, Japanese, Thai), Middle Eastern, Caribbean, and Mediterranean foods are moving mainstream and Italian, Mexican, and Chinese are hardly considered ethnic anymore. They are as common as meatloaf and mashed potatoes and are so ingrained in the American culture they are considered common. The influx of immigrants from Asia, Africa, and Latin America are causing widespread increases in food choices offered in American restaurants.

More Americans are growing up with ethnic flavors and are well traveled. These diverse experiences are contributing to more discerning tastes. Diners are becoming more adventurous and American palates are more knowledgeable than ever before.

Americans have turned food into a hobby. People have become more experienced in terms of restaurant usage, menu items, ingredients, seasonings, and spices. In fact, 66% of consumers agree that their favorite restaurant foods provide flavor and taste sensations that cannot easily be duplicated in their home kitchen

Restaurants are becoming more of a source of meals for people on the go…On a typical day, 21% of U.S. households used some form of takeout or delivery.

31 percent — Percent of consumers who have used the Internet to view a restaurant's menu, up from 12 percent in 2000

45 percent of 25-to-34-year-olds have used the Internet to find out information about a restaurant they have not patronized before.

What is an Effective Menu?

ANSWER:

1) One that reflects the restaurants concept.
2) One that can build revenue and control costs.

The menu is one of the most significant documents as it identifies how money is made and how money is spent.

REVENUE PRODUCER

1. Well planned with thought towards the needs of the customer through understanding trends and fads in the marketplace.
2. Visually appealing, creates a first impression, readable and guidable.
3. Possibly Educates and sells specific and add-on items.

CONTROLS COSTS

1. Identifies the kind and type of food and beverages needed.
2. Identifies the type and capacity of equipment, and skill set of employee
3. Cross utilizes products throughout the menu to minimuz excessive products and expenses in- house.

AN EFFECTIVE MENU...

* Is the primary marketing tool - It's often referred to as the 2-3 sales pitch because it takes about that period of time for a customer to view a menu and make decisions and form impressions about the restaurant.

* More than just a list of food items - It should list other "need to know information" such as name of restaurant, course titles, sub courses, menu items, menu item descriptions and prices. A menu may also list "nice to know information" such as hours of operation, mission statement, other locations, web-site, chef's name, suggested wine pairings etc.

* Creates first impressions and projects an image - The image is conveyed through the design, color, shape, style and size of text, pictures, images on the menu. What would the tv show Baywatch be without the beach, the bathing suits or Pamela Anderson.

* Educate and sell specific and additional items - A properly designed menu will position highly profitable items and items that want to be sold in prime real estate locations. Good menus can also provide enough information either in the description of a food item or elsewhere on the menu to educate customers in the products they are consuming. Example: Lettuce Entertain You Enterprises (60 million plus) Chicago based restaurant company and owner of Big Bowl restaurants explains how to use chopsticks and also what a potsticker is. Bin 36 - Chicago based restaurant, pairs every menu item with several wine selections to heighten the experience.

* Is a controlling document - Whatever is listed on the menu, acts as a purchasing guide to the chef and acts as a training guide to the servers. Example: If a 21 day dry-aged steak is listed on the menu then a 21 day dry aged steak should be purchased and sold as such. If a menu lists an 8oz steak then an 8 oz steak should be ordered and sold as such.